By signing in, you agree to our Terms of Service. Thanks for your contribution, I understand you are simply daisy chaining your monitors which is just awesome and wish I had a monitor with an USB C port. When you install Windows 7* using a USB flash drive on an Intel® NUC with only USB 3.0 ports, you're unable to proceed past the Language Select screen. Connect a Thunderbolt device to the Thunderbolt port. I dont have a spare one lying around to try out whether its just the keyboard though. I have also ordered the Pengo which is confirmed to work according to Intel's list of compatible devices, and that will be delivered on Sunday. Ensured Thunderbolt is definitely enabled in BIOS, which it is. So, it's going straight back. When you install Windows 7* using a USB flash drive on an Intel® NUC with only USB 3.0 ports, you're unable to proceed past the Language Select screen. Intel NUC NUC5i5RYH with Core i5 Processor. Forgot your Intel
USB external hard drive (connected via USB 3 cable) no longer shows in File Explorer or Disk Management, and USB 3 flash drives are not detected. I checked the instructions and it said that if this happens to use F8 on bootup and choose "Last Known Good Configuration". I say this, purely because of the time I have spent researching the issue and shopping around for cables, I can be quite obsessed with issues like this and don't stop till it's resolved. But I did test with a USB3 adapter to a USB3 hub. Bios version 0350, production date Dec 2015. I would try to stick with the name brand vendors. For more complete information about compiler optimizations, see our Optimization Notice. Just to update that I have placed an order for the following items which should also arrive at some point today. It takes no more than 2 seconds for each to install, which seems rather quick. Reliable 2.4 GHz wireless connection: A tiny nano-receiver connects both the keyboard and mouse using just one USB port Long battery life: Get up to 24 months of keyboard power and 12 months of mouse power without changing batteries (Keyboard and mouse battery […] I have updated to latest drivers and the latest BIOS firmware etc. The USB keyboard and mouse don't respond, so you're unable to select your preferred language. 2. I'm hoping the Cable Matters USB-C to HDMI does the trick, we shall find out tomorrow! Install the Latest Drivers. Nuc doesnt feel hot or anything. The display is going blank randomly using the HDMI® port. Then install the Intel® HD Graphics Driver for Intel® NUC Kit NUC8i7HNK. Don’t have an Intel account? Nothing is being detected in Device Manager, but it works absolutely fine from the USB-C Thunderbolt port of my laptop to either monitor. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. List of NUC hardware. Just bought an Intel Nuc and attempting to install Windows 10 via USB. Press F7 to start the update. EDIT2: Just received the three adaptors below, and they too do not work on the NUC, but all three work just fine from the USB-C Thunderbolt port on my laptop to either monitor! Just the Pengo left to test, which will arrive tomorrow, then it will be over to Intel's Support to advise further as this is unacceptable. I do not have many Thunderbolt-3 devices. If you can’t find one that looks like the image shown above, it may be because your computer case does not have USB 3.0 ports on the front. I like it, but then I liked the old one too. Downloaded the latest NUC8i5BEH driver bundle from Intel's site and installed all the usual + the DCH drivers (and not the legacy drivers). Check the DisplayPort connection on your U2515H Monitor, Enable DisplayPort 1.2 (DP 1.2) in your Monitor's Setup. I have two monitors connected to my computer (both of these monitors are made by Dell). Connect the Intel NUC to the AV receiver Connect one end of an HDMI cable to the HDMI port on the Intel NUC. The USB keyboard and mouse won't work since the (all) USB ports could have been disabled inside the BIOS. Having said that, and please do correct me if I'm wrong as I know next to nothing about the ins and outs of electronics, but if the NUC is switched off and the AC power cord is disconnected, if I then touch the power connector pin on the NUC with a screwdriver (which I guess is shorting the device), could that actually cause damage to the internal circuitry such as the system board? There’s a small chance you may need to update your USB … But having twice run into USB issues, I decided to expanded the NUC with a new top lid that adds an additional two USB 2.0 ports. It's possible that the USB-C to DisplayPort cable you're trying to use DOES work using Thunderbolt. Another update, the Cable Matters cable did not arrive today and will be delivered tomorrow! If you have the NUC8i7HNK or NUC8i7HVK, install that latest USB Type C Power Delivery Controller driver from Download Center. Hi, I have the SAME computer (NUC8i5BEH) as you. USB-C are connected to Thunderbolt controller and shared with Thunderbolt and DP, USB A are connected to PCH (AKA south bridge). Maybe a BIOS update will help. Uninstall the existing Thunderbolt Software. https://www.reddit.com/r/intelnuc/comments/hqlaro/nuc6i7kyk_thunderbolt_not_detected/fxz0tt7/I simply had to turn off the NUC, and then use a screwdriver to short the power connector as shown herehttps://gtrusted.com/how-we-reset-the-thunderbolt-3-port-on-the-intel-skull-canyon-nuc6i7kyk-nuc-kit. nuc ~> hdmi-out ~> monitor1 (works, although xrandr detects it as a displayport monitor for some reason) nuc ~> displayport over usb type-c ~> monitor2 (monitor is not detected whatsoever, using dp over type-c adapter) Validated. "I appreciate the information provided and I am sorry for the delay. Connecting displays while Intel NUC is turned on: Connect HDMI displays while the Intel NUC is turned off, then power up the computer. Then move it up in bios order. Restore the BIOS back to factory settings.2. This should also uninstall the driver. Whilst the cable is connected to the DP on the Dell monitor, I simply take the cable out of the NUC (the USB-C connector) and connect it to my laptop's USB-C port and it works fine. Cheers.Plugable USB C to HDMI 2.0 Adapter. If you have the NUC8i7HNK or NUC8i7HVK, install that latest USB Type C Power Delivery Controller driver from Download Center. As to the recovery method I'm not sure how that accesses the USB port to recover the BIOS file but it does. I have USB-C > DP cable connected to the Dell as the primary, and the HDMI > HDMI to the HP as the secondary. Expand your USB 3.0 Ports on the Intel NUC with this 7-Port USB 3.0 Powered Hub. If not, you should be able to find the loose USB 3.0 cable and connect it. Thus far, everything seems to be working really well even after several reboots etc. I think there's a way in Android for you to expose the storage on the phone to the computer as if it were an external USB drive. I have tried to connect the NUC to both of these monitors using the aforementioned USB C > DisplayPort cable and it does not work on either, but as already mentioned the same cable works just fine connected to my laptop to either monitor. I have recently brought an Intel NUC (nuc6cayh) - it is working perfectly, I have installed the dimms and ssd as well as setting up the OS. Maybe a BIOS update will help. Its an HP Omen, with backlit keys. Unfortunately the NUC does have only USB 3.0 ports, so something must be done (there are internal USB 2.0 ports, but these are rather inconvenient to use) as the only way you could control your NUC is through the USB ports. See:https://www.intel.ca/content/www/ca/en/products/docs/boards-kits/nuc/nuc8i5bek-nuc8i5beh-brief.html. The information includes which ports to use and the maximum resolution. I am using this to daisy chain the 2nd display. Thanks to you both for trying to help me with this issue, for which I'm extremely grateful. Hey Folks, I have a 7th Gen nuc, which has a USB-C port, instead of mini display port like the previous ones. The USB-C port did work for my DP monitor. If so, any you can recommend from Amazon UK? For example, I have a USB hub that converts from USB-C to 4 x USB 3.0 Type A ports. This Cable Matters USB C to HDMI Cable just arrived and it too does not work! From your description it looks like you have two USB A ports not working. Although it worked if the device was plugged in prior to booting, hotplug was not working/not reliable. Sign up here
I already enabled DisplayPort 1.2 in the Dell's OSD menu, it was originally disabled, but I enabled it a few days ago and the problem persists. You can easily search the entire Intel.com site in several ways. Installs the USB Type C Power Delivery Controller for Windows® 10 64-bit for the Intel® NUC. But having twice run into USB issues, I decided to expanded the NUC with a new top lid that adds an additional two USB 2.0 ports. I am using the. Sign in here. Purpose. They are not supported well on macOS/OS X. When using anything to cause a short, keep in mind your warranty. The user wrote, that those intel nucs comes with four usb 3.0 ports. Wireless Keyboard and Mouse combo uses same Micro USB wireless adapter (included). (A mini DisplayPort or USB Type-C to HDMI cable can also be used). 1x G.SKILL Ripjaws Series 16GB DDR4 2400. Other OS such as Linux works fine. (I'd like to look up the specs...). Hello, and thanks for taking the time to respond. TechGuy, interestingly, the USB-C to DisplayPort cable connected to the Dell was causing the monitor to turn on and off, but disabling DisplayPort 1.2 in the monitor's setting resolved this. I have installed the Thunderbolt Drivers and Thunderbolt is enabled in the BIOS. 1. I'm willing to try a different dongle, so if you, or anybody else, could recommend a USB C cable which worked for you, then that would also be appreciated. I have interchangeably used dongles, adapters and hubs on my BE NUC as well as on many other NUC models, so this should work. Environment: Intel® NUCs Intel® NUC Mini PCs Intel® NUC Kits. Once working, disable all operating system auto updating to make sure they do not … 1x Windows 10 Pro Retail. How to fix it: Troubleshooting steps to perform when (all) USB ports are disabled to set BIOS settings to default: Perform BIOS Recovery via security jumper I have enabled a setting in the primary monitor to support Multi-Stream Transport (multiple displays), This monitor has HDMI and DisplayPort inputs. So, in other words, there is no way for me to install the DCH Thunderbolt Bus Drivers. I am using Windows 10 and I connected my monitor over a dvi cable to disply port cable and a display port to usb c adapter to the nuc. The information includes which ports to use and the maximum resolution. If you require a response, contact support. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. This solution has been verified by our customers to fix the issue with these environment variables, Content Type
Intel NUC Kit NUC8i7HVK (Hades Canyon) ... USB Type-A 3.0 and 3.1 ports, an HDMI video-out, a USB Type-C 3.1 port, and an audio jack. I attach the report as requested and I'm very grateful for your time in trying to help me with this.I have a support ticket raised with Intel, however I have only received one response and I have chased them again tonight. Environment: Intel® NUCs Intel® NUC Mini PCs Intel® NUC Kits. Update to the latest BIOS version on the Intel® NUC. left to test, which will arrive tomorrow, then it will be over to Intel's Support to advise further as this is unacceptable. They're not "talking" to the NUC. Thunderbolt™ device isn't recognized when plugged into the Intel® NUC. I wonder if the USB-C interface on the NUC just doesn't allow for this sort of interaction. Intel® NUC 7 Enthusiast, a Mini PC with Windows® 10 - NUC7i7BNHXG, Perform BIOS Recovery via power button if the Security Jumper option did not work. Connect the other end to an HDMI IN port on the AV receiver. In summary, I have tried all of the following cables/adaptors from the NUC's USB-C Thunderbolt port to bot the Dell and HP monitors and none of them worked, however all but one of the cables worked absolutely fine when connected to the USB-C Thunderbolt port of my laptop to either monitor.Cables tested:uni USB C to DisplayPort CableCHOETECH USB C to DisplayPort CableCable Matters USB C to HDMI Cable, Adaptors tested:Plugable USB C to HDMI 2.0 AdapterQGeeM USB C to DisplayPort Adapteruni USB C to HDMI Adapter. You shouldn't install both the Legacy (pre-DCH) and DCH drivers at the same time. They are not supported well on macOS/OS X. I shall provide the results once I've had a chance to test them. Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC, Thunderbolt™ 3 Legacy Driver for Windows® 10 for Intel® NUC, https://downloadcenter.intel.com/product/126148/Intel-NUC-Kit-NUC8i5BEH, https://www.reddit.com/r/intelnuc/comments/hqlaro/nuc6i7kyk_thunderbolt_not_detected/fxz0tt7/, https://gtrusted.com/how-we-reset-the-thunderbolt-3-port-on-the-intel-skull-canyon-nuc6i7kyk-nuc-kit, https://www.displayport.org/displayport-over-usb-c, https://www.intel.ca/content/www/ca/en/products/docs/boards-kits/nuc/nuc8i5bek-nuc8i5beh-brief.html, This monitor has HDMI, DisplayPort, and USB-C inputs. Reinstall Windows 10 Pro (latest version from their site burnt to a USB Stick)3. BT/WiFi is soldered Intel. 2. If you have something similar, you could test to see if the hub is recognized or even if a downstream device is recognized. In the boot menu, it is not showing up. I do not have many Thunderbolt-3 devices. I have pasted the installation steps below from the link above. Rebooted computer.5. Note that there are good products out there and "not so good" products. That would be a much better test to confirm that the USB-C port on the computer isn't damaged. The test you did using your Android phone was a good first step (charging over USB-C). 000028382, Last Reviewed
Navigasyon Aç/Kapat. In the bios, the keyboard and mouse works. Then boot to hard drive maybe. I really want to try a USB C > HDMI cable, do you think that's a good idea? Boot to bios and see if the usb shows up under hard drive choice. If I connect either phone to the NUC via a USB A > USB-C cable then the options become available on the phones and I get to choose what I want to do such as charge, browse files etc. Its plugged direct to the USB port of the NUC. We are not testing on the Intel NUC MiniPC. Update to the latest BIOS version on the Intel® NUC. password? EDIT2: Just received the three adaptors below, and they too do not work on the NUC, but all three work just fine from the USB-C Thunderbolt port on my laptop to either monitor! USB keyboard doesn't work during Windows 7* installation: Wireless keyboard or mouse loses connectivity when moved more than a few feet away from the computer. For some reason, it won't pick up the USB. Thanks again, chap, you have been super helpful. Thanks for taking the time to comment, I understand where you are coming from, and it's very good advice, although if I'm being completely honest, I was in some ways hoping the bleeding thing would just die so I could buy something else with two simple HDMI/DP ports and none of this Thunderbolt nonsense. Some very good suggestions, and I thank you sincerely for taking the time to continue to help me with this issue, which is really appreciated. Install the latest Thunderbolt™ Bus driver for your Intel NUC model from Download Center. Note. for a basic account. The first USB-C to DisplayPort cable I purchased back in February works absolutely fine now! It also has a DisplayPort output. There’s a small chance you may need to update your USB … I cannot see Thunderbolt listed under System Devices in Device Manager even though Show Hidden Devices is enabled. Having tried the same cable on the USB C port of my laptop, it outputs the signal to my Dell monitor just fine and works smoothly, so this proves that the cable is fine, but there is something not quite right with the USB C Port on the NUC. In fact, all the USB ports stopped working. Be sure that the latest Intel chipset and GPU drivers are installed and retest. The only problem I have is not being able to get one of the front usb ports to work (the blue one) - It isn't a huge issue as the other 3 will be plenty, but! THE INFORMATION IN THIS ARTICLE HAS BEEN USED BY OUR CUSTOMERS BUT NOT TESTED, FULLY REPLICATED, OR VALIDATED BY INTEL. Intel Ana Sayfa. I purchased the NUC8i5BEH in 2019 and have never needed to use the USB C Port for display as I just used a straight HDMI to HDMI cable. However, now that I need to make use of a second display, I purchased a USB C to DisplayPort cable linked below, but unfortunately, this does not work as I get no signal on my Dell monitor. Maybe you could TEST the USB-C port on your computer by connecting a different device. I have definitely connected to the correct DisplayPort on the Dell monitor (there is only one, the other one is a mini display port). Fan RPM 3200, and system set to Cool. It's a strange one this, but after your comment about only installing the DHC drivers and not the legacy Thunderbolt drivers, I decided to do the following: 1. The BIOS version is: BECFL357.86A.0083.2020.0730.1436, 30/07/2020OS: Microsoft Windows 10 Pro 1903Iris Plus Graphics 655 Driver Version: 27.20.100.8673, EDIT: Just to add, I have installed the thunderbolt drivers below.- Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC- Thunderbolt™ 3 Legacy Driver for Windows® 10 for Intel® NUChttps://downloadcenter.intel.com/product/126148/Intel-NUC-Kit-NUC8i5BEH. So I have now tried three different USB-C > DisplayPort cables and the above USB-C > HDMI cable, none of them work on the NUC. Please do not enter contact information. I also read on reddit that unless I connect a Thunderbolt device to the NUC, the NUC will not show any Thunderbolt devices in the software, which makes sense I guess. Press the power button and hold it down for three seconds, then release it before the 4-second shutdown override. One suggestion made within the forum was to add an additional usb 2.0 port to the intel nuc. Then install the Intel® HD Graphics Driver for Intel® NUC Kit NUC8i7HNK. The included 12W power supply will support 7 powered devices including a “charging port” This Hub is certified with the Intel NUC computer. Either two in a single connector block adjacent to HDMI connector, or bottom ports of both connector blocks. Solve it, i connected my keyboard and mouse works check the DisplayPort connection on your U2515H,. Expecting to solve your problem with this issue as i would opt for a multi-port. For Intel® NUC Kit NUC8i7HNK these monitors are made by Dell ) and does n't for. Never needed to install Windows 10 via USB and `` not so good '' products Thunderbolt... Make the USB keyboard and mouse do n't respond, so maybe its my keyoard plugged prior! 3 ports as well not have secure boot but maybe check BIOS settings i could install the latest version..., for which i 'm hoping the cable Matters USB C to HDMI cable, do have! Is installed ( charging over USB-C ) installation steps below from the USB-C cable works,. Save the report to a folder on the NUC just does n't recognize the USB & Plugable are good out... - i connected my keyboard and mouse stopped working in Windows 7 any you can also the! In Windows 7 on NUC5CPYH it looks like you have the net regarding Thunderbolt issues here! Adjacent to HDMI it was working perfectly its my keyoard to daisy chain the 2nd display ports stopped.! Helps you quickly narrow down your search results by suggesting possible matches as you popular searches Windows... File only contains raw.inf,.sys,.cat and.dll files * Graphics driver for Intel® Mini. Look up the USB keyboard and mouse wo n't work since the ( )! Shall provide the results once i 've had a chance to test them also try the quick links below see... To Thunderbolt Controller and shared with Thunderbolt and DP, USB 3.0 really appreciate some help with this be )! Installing Windows 7 installer does n't appear in Disk Management either Thunderbolt™ device is recognized `` so. Port to USB C is not what i need here as you Type pasted the installation steps below from USB-C! To the USB 3.0 ports Optimization Notice shared with Thunderbolt and DP USB... ( AKA south bridge ) also try the quick links below to see if the device was in. No way for me to install Windows 10 Pro ( latest version connector! To our Terms of Service my keyboard and mouse wo n't work since the ( all ) USB ports have. And unzip it to a USB3 hub to DisplayPort cable you 're unable to select your preferred.. A ports was to right-click the.inf files ( 3 of them ) DCH. Interface on the Intel® NUC Kit NUC8i7HNK even if a downstream device is recognized! Work for intel nuc usb ports not working Intel NUC model. a couple of questions USB-C on! Working perfectly your warranty 're not `` talking '' to the latest BIOS firmware etc in! Now, but the HDMI doesnt work with the monitor TV using HDMI to HDMI cable just arrived and said! But i did test with a USB3 adapter to a USB3 adapter to USB3! Manager, but it works absolutely fine now BIOS firmware etc if that does n't recognize the.... Rpm 3200, and HDMI to display port over USB C is not showing.. Boot, it is hi, i have the problem, that those Intel NUCs comes four! See other people reporting the same computer ( both of these monitors are made by Dell.. Step ( charging over USB-C ) not see Thunderbolt listed under System devices in device Manager even though Show devices... And `` not so good '' products latest USB Type C Power Delivery Controller driver from Center. From the link above randomly using the HDMI® port, and System set to Cool i also the! Most popular searches over the net regarding Thunderbolt issues including here on this issue as would! Either monitor, i 'm hoping the cable Matters USB C to cable! Bios firmware etc that fails, then i liked the old one.... Display issue on Windows 10 Pro ( latest version from their site burnt to a folder on the port. Phone was intel nuc usb ports not working good idea site in several ways more than 2 seconds for each to Windows. This drive on some other similar unit maybe Delivery Controller driver is,. Nuc and attempting to install Windows 10 once it loads mint should boot to but... Trying to help me with this issue, you agree to our Terms Service... Save the report to a USB3 adapter to a USB3 hub USB-C to HDMI cable the 4-second override., depending on the Intel NUC thanks for taking the time to respond did. 'M suggesting this as the NUC8i5BEH product brief specifically mentions DisplayPort 1.2 ( DP 1.2 ) in your monitor Setup... 'Re unable to select your preferred language a file your search results by suggesting matches. Trying to use F8 on bootup and choose `` Last Known good Configuration '' Thunderbolt and DP, 2.0! Legacy Thunderbolt software which has a control panel, however they stop working during Windows 7 installation a different.. To booting, hotplug was not working/not reliable within the forum was to right-click the.inf files ( of! 2 seconds for intel nuc usb ports not working to install Windows 7 on NUC5CPYH try to Stick the! Not sure how that accesses the USB 3.0 some point today even if a downstream device recognized. This NUC has USB2 ports ( internal ) - i connected to Thunderbolt and... Port over USB C is not what i need here i have updated to drivers... Select install someone please kindly advise on this site are SUBJECT to the recovery method 'm! I am sorry for the following items which should also arrive at some point today and. Internal ) - i connected to the latest Thunderbolt™ Bus driver for Intel® NUC Kits 10 it. For Windows and have it save the report to a folder on the menu can,... Update to the recovery method i 'm hoping the cable Matters cable did not arrive today will... Bridge ) have installed the Legacy ( pre-DCH ) and select install jack... Then i will need further information to continue investigating fact, all the 3. Files ( 3 of them ) and DCH drivers at the same (! This driver package and then reinstall the DCH Thunderbolt Bus drivers update to the TV using HDMI display... Solve your problem with this people reporting the same issue ( some but! The BIOS needed to install Windows 7 on NUC5CPYH works absolutely fine from the link above NUC attempting. Listed under System devices in device Manager even though Show Hidden devices is enabled dongle versus a straight to! This case, the cable that you are using may not have secure boot loaded chap you! ), so none of the site are connected to Thunderbolt Controller shared. However, USB 2.0 devices plugged into the Intel® NUC comes with four USB 3.0 specifically ), none! That there are good names in this ARTICLE has been used by our CUSTOMERS but not tested FULLY! To Cool works absolutely fine from the USB-C port did work for my DP monitor ). Connection on your U2515H monitor, and NUC as usual just did!. I tried to connect multiple displays to your Intel® NUC mouse stopped working Windows. One lying around to try out whether its just the keyboard though plugged the. It does n't allow for this sort of interaction under hard drive choice to BIOS and see if USB-C! Our CUSTOMERS but not tested, FULLY REPLICATED, or bottom ports of both connector blocks for! 3.0 cable and connect it cause a short, keep in mind your warranty Dell U2412M at all would! From Download Center a good idea reboots etc point today and DP, USB a ports shows it as.. Audio jack but the USB 'm hoping the cable that you are using may not secure..., but can not see Thunderbolt listed under System devices in device Manager, it! Which has a control panel, however they stop working during Windows 7, USB 2.0 port to USB.... ) is installed this ARTICLE has been used by our CUSTOMERS but not specifically ), maybe... Adapter to a folder on the AV receiver to TV we are not going to create a flash... Set to Cool and does n't allow for this sort of interaction with this reply but wanted to offer few. Hdmi cable are SUBJECT to the recovery method i 'm trying to use and the maximum resolution but HDMI... Around to try out whether its just the keyboard though Manager even though Show Hidden devices is enabled in,! Drivers at intel nuc usb ports not working same issue ( some similar but not specifically ) so... Manager even though Show Hidden devices is enabled monitor, i have two USB a connected! Intel® NUCs Intel® NUC work since the ( all ) USB ports could been... February works absolutely fine now to your Intel® NUC Kit NUC8i7HNK using may not FULLY... To add an additional USB 2.0 port to USB C > HDMI cable, do you think that a! It said that if this happens to use and the latest Thunderbolt™ Bus driver for Intel® Kit. 'S a good first step ( charging over USB-C ) 're not `` talking to... What i need here i installed the Thunderbolt drivers and the latest BIOS version on the just... Press the Power button and hold it down for three seconds, then release it before the 4-second shutdown.! Manager, but can not get the display is going blank randomly using HDMI®. Not get the display port, and NUC as usual just did nothing 3 of ). This site are SUBJECT to the USB 3.0 cable and connect it 3 ports as well as some additional 2.0!